Description of UPS warranty conditions
The validity of the guarantee and warranty of the UPS device is 12 to 18 months after the date of installation. (It varies based on the type of sale)
UPS has 7 to 10 years of after-sales service from the date of production.
From the date of sale of the product, the buyer has a 6-month installation deadline so that the product includes a 12-18-month warranty.
The guarantee and warranty of the devices are subject to the correct use of the environmental conditions and the absence of impact effects, infiltration of liquids and other objects inside the device, and non-manipulation of the device by personnel outside the company.
The warranty includes the cost of working hours and free repairs, excluding the cost of parts; The cost of separate parts is charged.
The cost of goods and consumable parts is calculated by taking into account the time elapsed during the warranty and warranty period and is collected from the buyer to provide the guarantee and warranty.
In case of repeated unwarranted failure, according to the following clauses of this guarantee and warranty, the customer has the right to return the device with a complete and safe delivery of the carton and attached items such as side cables, connections, manuals, etc., and the payment will be returned to them. .
In case of suspension of the company, the obligations arising from the guarantee and warranty of the devices for a period of 5 years after the purchase shall be the responsibility of the settlement manager of the company or the company introduced in the minutes of the suspension or liquidation.
During the warranty and warranty period, if the defect occurs more than twice, the company is responsible for replacing the product free of charge while maintaining the terms of the warranty.
Payment of damages in case of excessive stoppage of goods for repair is calculated as standard and after 45 working days and on a daily basis 0.01% of the total price of the goods is calculated and deposited into the buyer’s account.
In case of an inherent defect in the first three months of product delivery, the company is responsible for replacing the part free of charge.
In case of an inherent defect in the first 24 hours of delivery of the goods to the buyer, the payment for the goods will be collected in full to the customer’s account and the delivery device and transferred to the company.
In case of widespread defect, the call for repair or replacement of goods will be announced by email, fax, SMS, etc., or communication methods introduced by the buyer.
If the customer needs to have a replacement device at the time of failure, he must inform the seller about this at the time of purchase or at the latest one week after the delivery of the device before the failure occurs, so that he can cover the device in the agreement with a small cost as internal insurance. Be recorded with them.
During the warranty and warranty period, in case of problems and breakdowns, the cost of sending a technician for installation and commissioning or carrying out repairs at the customer’s place or sending the goods to the nearest agency or parent company for repairs is the responsibility of the customer.
The cost of installation along with the expert’s transportation is free for the first time, and for moving or service, a fee will be charged according to the tariff.
The installation place of the device and accessories must have a suitable ventilation system, not having a suitable ventilation system will invalidate the warranty.
Installing the device by unauthorized persons will invalidate the warranty.
Installing the device by unauthorized persons will invalidate the warranty.
Installing the device in a non-standard place contaminated with chemicals and acids that cause corrosion and rotting of the device will invalidate the warranty.
Moving the device after installation by the representative of this company without informing the parent company will invalidate the warranty.
Opening the product warranty label will invalidate the warranty.
Manipulation or repair of the device by different people (people other than the authorized representatives of Ara Tehiz System) will invalidate the guarantee and warranty.
Corrosion of the warranty card and defacement or loss of the serial number and specification plate of the device will invalidate the warranty.
Brokenness in general or part of the body, frame, key and other external parts, inaccuracy in use and maintenance, as well as damage caused by the transportation of the device will invalidate the warranty.
Unforeseen events such as fire and earthquake will invalidate the warranty.
Free training at the customer’s location is free of charge.
The buyer is solely responsible for maintaining the warranty card, and if the warranty card is not available, the service will not be provided free of charge, and any service will be charged.
The warranty card belongs to the device owner and must be kept with the device owner, and a duplicate card will not be issued if it is lost.